| Frequently Asked
Questions.
Please read through our Frequently Asked Question pages on the
various services and software we offer and use. If your questions
still aren't answered, please email us. web
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massachusetts ma email pop smtp virtual host hosting domain name
registration url submission
What is a Virtual
Hosting account?
A Virtual Hosting account lets you have a web page address like
www.yourname.com
without having to purchase a server of your own. Your
website will be stored on WebReps servers and you will have access
to the directories which will store your pages.
How much does a
Virtual Hosting account cost from WebReps?
Our full-service hosting account costs only $18.00 per month
with NO minimum monthly commitment.
How does WebReps
handle billing?
We offer a variety of billing options to suit almost
everyone’s needs.
We can charge your Visa, MasterCard, or American Express card
monthly, quarterly or annually. We are also happy to invoice you,
but request that you pay either quarterly, bi-annually, or
annually to keep our billing costs down.
What will my new
Virtual Hosting account include?
All Virtual Hosting accounts come with 50 MB of web space, up
to 25 POP email accounts, unlimited email forwarding,
autoresponders and aliases, hit counter, cgi bin, and unlimited
traffic.
What if I need more
Web Space or Email accounts?
Just ask. Additional web space is available at $5.00 for 10 Meg
per month. If we add additional email accounts (within reason) to
the 12 already given at the time you set up your account, there
will be no additional charge. After your account is set up, there
is an additional one-time charge of $5.00 per mailbox. There is no
extra monthly charge for the additional mailboxes.
Does WebReps offer
dial-up Internet access?
Yes, we offer national and canadian 56K unlimited local access
dialup. Click
here to see a complete listing
Does WebReps offer
24/7 support?
Although we do not have "manned" customer service, we
do offer 24/7 support. If there seems to be a problem with the
server or if you are having problems of any sort, simply contact
us via email, voice mail or pager. All after-hours calls are
forwarded to our Nextel phone voice mail and pager email.
Emergencies will be dealt with immediately. Contact numbers can be
found on our Contact
page and will be sent to you in your account activation
information email.
What is the cost
for local dial-up access?
Local dial-up access costs an additional $10.00 per month for
our hosting customers.
How long does it
take to set up an account?
Orders submitted before 4:00PM EST, which include payment
information for billing your account will be processed the same
day, usually within a few hours. Once your account is setup, an
activation email will be sent to you and will include a login,
password and FTP host name.
You can begin immediately uploading files to your new site by
using your IP address until your domain name has been registered
with the InterNIC.
When will my domain
be activated?
Once we receive your request, we immediately process your
virtual domain request. We will assign you and IP address that you
can start to FTP and build your Virtual Site. The InterNIC
typically takes between 24-72 to "announce" your domain
to the "root" server throughout the entire Internet. If
you domain is being transferred from another ISP, the registration
process typically take a little longer.
How much does
domain registration cost?
The InterNIC will charge you $35.00 per year with the first 2
years ($70.00) due with registration.
They will bill you separately. WebReps is not involved in the
billing process.
Can WebReps design
my web pages?
Yes. We offer very reasonable web design packages which can be
adapted easily to fit your unique needs. Let us know what you need
and we will be happy to give you a firm price quickly.
Do I need to use
WWW to access my domain name?
No. You can access your domain name with or without the
"www".
How do I transfer
files to and from my website?
Files need to be transferred to the web server using your FTP
account. If you need FTP software, you can go to our software
section once you have an account and download a program from our
site. Internet providers such as AOL, Prodigy and CompuServe may
have FTP capabilities built-in to their software.
How do I get my
page to load automatically?
You must name your main page: default.htm, default.asp,
index.html, or index.htm. The file must to located in your home
directory. This is the first directory you see when accessing your
virtual host.
Will I
have unlimited access to update my pages?
Yes. You have 24 hour access to your site via FTP.
What FTP host name
do I use to access my web site(s)?
To transfer files to your virtual domain, FTP into ftp.yourdomain.com
using your the USERID and PASSWORD provided on your account order
form. Before your site is fully registered by the InterNIC you use
the IP address as the FTP hostname. (i.e. 206.114.xxx.xxx).
Once your domain name has been fully processed, make sure that
all of your FTP program, browser and links use the full domain
name and not the IP address.
Can I use my
account for commercial purposes?
Yes. You can use your account for commercial purposes. We also
offer secure server pages for secure transactions for $10.00 per
month. Please contact us if you are interested in this option.
Can I resell my web
space?
Yes, but you are responsible for all contents and data
transfers. You will not be able to obtain additional FTP accounts
or separate username/passwords.
Can WebReps restore
my file(s) from backup?
If your account is active and you need a file or multiple files
restored from backup, please send email to support@webreps.com
with the following information:
Virtual Domain Name
User ID
Name Technical Contact
File Name and Directories to be restored
File restorations will usually be completed within 12 hours of
your request.
*** Please note that there is a minimum $25 restoration fee.
***
How do I set up
Real Audio on my site?
All sites should work with Real Audio. See more information at http://service.real.com/help/content/httpstream.html
How do I configure
my mail program to send and receive e-mail?
All WebReps POP accounts include fully registered mailboxes.
Each site has its own unique area where mail boxes are stored and
maintained. To access your e-mail you must enter the following in
the corresponding fields:
Incoming mail server: yourdomain.com
Outgoing mail server: yourdomain.com
Username: username **
Password: xxxxxxxxx **
*This should be the user’s POP mail ID
as assigned by WebReps.
If you are using Outlook or Outlook Express, be sure to
select the checkbox that says" My server requires
authentication".
How do I set up and
access POP mailboxes?
The username/password combination you provided when you signed
up is your default POP3 mailbox. The POP3 mail server should
be set to: yourdomain.com.
How do I set mail
forwarding/aliases/autoresponder and additional email accounts?
If you are hosted on NT, just go to: http://your.domain:8383
and enter your administration username/password found in your
signup info.
If you are hosted on Unix, please send all requests for POP
boxes, forwarding and aliases to: pop_accounts@webreps.com.
Be sure to include your domain name in your correspondence.
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